Personalized hospitality at scale
Trained by Hoteliers. Powered by AI.
Mizumi is a revenue-generating AI hotelier that answers every guest on every channel — chat, voice, and phone — books and upsells around the clock, and delivers the kind of attention that builds loyalty. In any language, 24/7.
Imagine your hotel with…
The AI Hotelier, trained by hoteliers to maximize guest satisfaction, revenue, and operational efficiency.
AI Hotelier, Trained by Hoteliers
Each Mizumi agent is trained to 5-star service standards and works your entire tech stack — so guests get answers, and your P&L gets results.
Communication Agent
Every guest message, every channel, one intelligent inbox — answered instantly and on-brand.
- Omnichat communication — webchat, WhatsApp, Messenger, Instagram, Zalo, LINE, Kakao, and more
- Concierge — personalized recommendations for dining, spa, and local experiences
- Guest inquiries — instant, accurate answers trained on your property
- Group & event RFP automation — capture, qualify, and respond to leads before your competitors do
- Patented UI — rich replies with images, videos, and maps, not walls of text
Reservation Agent
A revenue manager's instincts, on every conversation. Mizumi doesn't just take bookings — it sells.
- Book, modify, and cancel — end-to-end reservation handling, synced to your PMS
- Personalized sell strategies — the right room, rate, and upsell for each guest
- Mizumi Booking Engine — a conversion-first direct booking experience
- Multi-channel — capture demand wherever the guest starts the conversation
Voice Agent
Never miss a call again. Mizumi answers your phone lines and your website with a warm, human voice.
- Connected to your PBX — picks up real phone calls, day and night
- Available on web — guests can talk to Mizumi right from your site
- Trained in 5-star standards — warm welcome, anticipates guest needs, warm goodbye
- Takes action — transfers calls, sends emails, takes messages, and captures every opportunity
Marketing Agent — turn guest conversations into campaigns: segmentation, re-engagement, and direct revenue from your own data.
Live at 5-star properties today
Mizumi's patented UI brings maps, images, and rich recommendations into every chat.
Every reply is a sell strategy
Mizumi recognizes who's asking — a first-time looker, a loyal repeat guest, a group planner — and offers the price and package your revenue team would want on the table.
- Recognizes returning guests the moment they call or type
- Applies your rate strategy: promotions, packages, and fences
- Closes the booking in the same conversation
"Thank you for calling Hotel Mizumi. Oh, welcome back Ms. Lippold!"
"Hey, I'm coming back next Monday. Can you help me book a room?"
"Absolutely! In fact, we have a very special promotion for repeat guests next week, that includes 10% off BAR and breakfast for two. Should I go ahead and book you with that offer?"
More direct bookings. Higher revenue.
Happier guests. Better
profit.
Drives more direct bookings, upsells ancillaries, and captures groups & events.
Built on proven hospitality knowledge and real-world best practices.
Engages guests anytime, anywhere, in their preferred language.
Intuitive interactions, rich visuals, and a delightful experience.
Remembers preferences, recognizes returning guests, delivers exceptional stays.
Automates repetitive tasks, reduces labor cost, increases operational efficiency.
Actionable insights to optimize pricing, campaigns, and guest satisfaction.
Works with PMS, CRS, RMS, CRMs and more. Fits into your tech stack.
Built for the P&L, loved by guests
Mizumi is live at luxury properties today. We keep our partners' names between us — but the numbers speak for themselves.
Mizumi captures and qualifies a new group or event opportunity every two days — leads that used to slip through after hours.
Instant responses across WhatsApp, Zalo, and webchat — including overnight, when reservations used to go unanswered.
Group-wide guest communication unified, with tickets routed automatically to the right team at the right hotel.
Want the full case studies with named results? We'll walk you through them on your demo.
Founded to solve real problems
Hospitality's labor crisis isn't one problem — it's a chain reaction. We've lived every link of it.
Younger generations are choosing other industries.
High turnover makes it expensive and exhausting to maintain teams.
To increase both demand and retention.
Youth don't want to do overnight shifts.
Yet international travel is stronger than ever.
High turnover leads to varying service levels and guest experiences.
OTAs provide reliability that hotels struggle to match.
An AI hotelier that's always on shift, speaks every language, and never has a bad day.
Built by hoteliers who ran the desks
Mizumi wasn't built in a lab. It was built by people who managed rates at 6 AM, walked guests at midnight, and know exactly which calls a hotel can't afford to miss.
To automate hotel operations so that every guest receives the attention they deserve.
To restore personalized hospitality through an AI-powered unified hotel tech stack.
See Mizumi work your hotel
Thirty minutes with a hotelier, not a salesperson. We'll show Mizumi answering, booking, and selling on your real use cases.
- Watch live omnichat and voice conversations
- See the sell strategies behind every reply
- Get an integration plan for your PMS and channels
Thank you — you're booked in.
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